FAQ

Frequently asked questions

What are the dimensions of the Flatout Fire Pit?


The LARGE Flatout Fire Pit measures; Length - 67cm Width - 50cm Height - 56cm (to top of rotisserie mounts) The MINI Flatout Fire Pit measures; Length - 40cm Width - 46cm Height - 50cm




What is a Flatout Fire Pit made from?


LARGE = 4mm Australian Mild Steel. MINI = 3mm Australian Mild Steel. Both are manufactured in Brisbane, QLD.




How much does a Flatout Fire Pit weigh?


LARGE - 32 kgs. MINI - 16.5 kgs. Always lift to your capabilities - If you feel either pack is too heavy for you to carry in one bag, additional bags can be purchased in our SHOP to spread the weight over 2 bags. (Please allow 2 weeks for delivery of an additional custom made Canvas Bag)




Can I design my own end plate picture?


Yes! We love seeing custom designs on our Flatout Fire Pits. You can add your business logo, a design of our own, your cattle brand, property name or your own name to one end of the fire pit. All custom designs are priced between $75.00 - $250.00 as our engineer will asses the complexity or the design and will quote on an individual basis. Please note that we do not do football team logos, or any logos with a copyright.




How long does it take to get my Flatout Fire Pit after I order it?


If the design you want is in stock, we will contact you within 48 hours to arange a pick up time. If the design is out of stock, delivery will take approximatley 2 - 3 weeks from your order date. You will be sent an Order Confirmation with payment instructions or a receipt for your pament if made online. If you need your order to arrive before a certain date, please include this information in the details section on your order & we will do our best to have it by the time you need it. If you require SHIPPING for your Flatout Fire Pit - please Contact Us for a shipping quote (please include your postcode)




How do I take care of my Flatout Fire Pit?


Flatout Fire Pits are best stored in a dry, sheltered possition such as a shed or garage. Leaving them set up in a back yard or at a camp site for prolonged periods of time will affect the life of the product. We reccomend a light cooking grade oil lightly applied to all surfaces of your pit as this will help to stop the surface rust forming on the Mild Steel. To season your hot plate and grill, apply cooking oil to the entire surface & bring up to cooking temperature (take care to never overheat the surface) carefully wipe the plate with paper towel or a clean cloth & repeat until clean. Repeat this process every time you cook. When you are finished cooking, ensure the plate is clean & oil is re-applied before storing. As part of the mainenance process, you may choose to coat your entire fire pit in cooking oil after every use to cover the mild steel and keep it in good condition. We reccomend using an oil with a high smoke point.




Where can I use my Flatout Fire Pit?


Flatout Fire Pits must always be used outdoors in an open space, away from over hanging trees, awnings or patios and bushes. Many Caravan & Camping grounds prefer raised fire pits as they contain the ash and cause less damage to grassed areas.

It is your responsibility to check local council laws, caravan park/camp ground rules or rangers stations etc when planning on using your Flatout Fire Pit.

Monitor all fire bans/restrictions and abide by all fire rules and regulations at all times.

Never leave your fire pit unattended and always make sure children are supervised and kept a safe distance away from the fire pit at all times. Never allow Children to play, light or refuel your Fire Pit.




What are the Kettle Racks for?


The kettle racks provide a surface for you to place your camp kettle over the fire without blocking the airflow or taking up half of your hot plate space. They have 2 height settings depending on how much fire you have in the box. These racks can also be used for campovens to control the heat of the campoven without moving coals or logs around in the fire box.




Where is the Vegetable Oven?


The vegetable oven is located under the fire box and above the ground heat deflector plate. Ash and coals will fall through the holes in the fire box, so anything placed in the vegetable oven needs to be covered with Aluminium Foil.




Can I see a Flatout Fire Pit before I buy one?


Yes, If you are local to the Sunshine Coast, ou can view one of our fire pits at shop 1/106, Sugar Road, Maroochydore. ALL TIMES ARE BY APPOINTMENT ONLY - please give us a call to make sure we are there & have stock on hand to show you as we are often out making deliveries, or exhibiting at camping shows. 0491 728 531. You will also find us at most South East QLD Caravan, Camping, 4WD & Fishing Expos - you can follow us on Facebook to see which show we will be at next.




Does my Flatout Fire Pit come with a Warranty?


Yes, please see full details below.

WARRANTY INFORMATION

All Flatout Fire Pits come with a 6 month manufacturing warranty that covers all manufacturing faults under normal use. ​In line with consumer law, where a product is faulty, you may return it within this 6 month period for a part replacement, exchange or repair.

We do not accept returns if you simply change your mind.

Surface rust and slight bending of the sides are a normal occurrence and will not affect the operation of your Flatout Fire Pit. All cooking surfaces should be cleaned, and oiled lightly with cooking oil before and after each cook to maintain the surface.

If you fail to maintain or use your Flatout Fire Pit correctly by following the Safety & Maintenance information provided to you at the time of purchase, your warranty is void.

WHAT IS NOT COVERED IN THE WARRANTY

  • This warranty does not cover costs for transit, nor in home service.
  • Lack of maintenance, abuse, neglect, misuse, accidental or improper installation.
  • Scratches, dents, corrosion or discoloration caused by heat or abrasive chemicals cleaners.
  • Corrosions or damage caused by exposure to elements such as weather, hail or fat fires.
  • Rusting of cooking grill or hot plate.
  • Cleaning and wear and tear - service calls of this nature are chargeable.
  • Commercial use of this product.
  • Unauthorized repairs or modification during warranty period.

For all faults, warranty claims, or questions please contact us.





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