Frequently asked questions
What are the dimensions of the Flatout Fire Pit?
The LARGE Flatout Fire Pit measures;
What is a Flatout Fire Pit made from?
LARGE = 4mm Australian Mild Steel.
How much does a Flatout Fire Pit weigh?
LARGE - 32 kgs.
Can I design my own end plate picture?
Yes! We love seeing custom designs on our Flatout Fire Pits. You can add your business logo, a design of our own, your cattle brand, property name or your own name to one end of the fire pit.
How long does it take to get my Flatout Fire Pit after I order it?
If the design you want is in stock, we will contact you within 48 hours to arange a pick up time.
How do I take care of my Flatout Fire Pit?
Flatout Fire Pits are best stored in a dry, sheltered possition such as a shed or garage.
Where can I use my Flatout Fire Pit?
Flatout Fire Pits must always be used outdoors in an open space, away from over hanging trees, awnings or patios and bushes.
It is your responsibility to check local council laws, caravan park/camp ground rules or rangers stations etc when planning on using your Flatout Fire Pit.
Monitor all fire bans/restrictions and abide by all fire rules and regulations at all times.
Never leave your fire pit unattended and always make sure children are supervised and kept a safe distance away from the fire pit at all times. Never allow Children to play, light or refuel your Fire Pit.
What are the Kettle Racks for?
The kettle racks provide a surface for you to place your camp kettle over the fire without blocking the airflow or taking up half of your hot plate space. They have 2 height settings depending on how much fire you have in the box.
Where is the Vegetable Oven?
The vegetable oven is located under the fire box and above the ground heat deflector plate. Ash and coals will fall through the holes in the fire box, so anything placed in the vegetable oven needs to be covered with Aluminium Foil.
Can I see a Flatout Fire Pit before I buy one?
Yes, If you are local to the Sunshine Coast, ou can view one of our fire pits at shop 1/106, Sugar Road, Maroochydore.
Does my Flatout Fire Pit come with a Warranty?
Yes, please see full details below.
We do not accept returns if you simply change your mind.
Surface rust and slight bending of the sides are a normal occurrence and will not affect the operation of your Flatout Fire Pit. All cooking surfaces should be cleaned, and oiled lightly with cooking oil before and after each cook to maintain the surface.
If you fail to maintain or use your Flatout Fire Pit correctly by following the Safety & Maintenance information provided to you at the time of purchase, your warranty is void.
WHAT IS NOT COVERED IN THE WARRANTY
- This warranty does not cover costs for transit, nor in home service.
- Lack of maintenance, abuse, neglect, misuse, accidental or improper installation.
- Scratches, dents, corrosion or discoloration caused by heat or abrasive chemicals cleaners.
- Corrosions or damage caused by exposure to elements such as weather, hail or fat fires.
- Rusting of cooking grill or hot plate.
- Cleaning and wear and tear - service calls of this nature are chargeable.
- Commercial use of this product.
- Unauthorized repairs or modification during warranty period.
For all faults, warranty claims, or questions please contact us.