FAQ
Visit our INFO page to check out the features of the Flatout Fire Pit models
Custom order designs are approx. 8 weeks from order date + shipping time.
In stock items will be picked, packed & shipped within 1 week of your order date.
If you need your order to arrive before a certain date, please include this information in the details section on your order & we will do our best to have it by the time you need it.
If you require SHIPPING for your Flatout Fire Pit - please Contact Us for a shipping quote (please include your postcode)
We exhibit at many caravan & camping Expos, please contact us or follow us on Facebook to find out where we will be next.
We do not currently have a shop on the Sunshine Coast for viewing or order collection.
SUPPLIERS:
Please contact our suppliers directly for current stock levels
MACKAY, QLD
4 Oloughlin Street, North Mackay, QLD 4740, AU
07 4951 4922
PITQ450 - 18 kgs
PITQ600 - 32kgs
Always lift to your capabilities - If you feel your Fire Pit is too heavy for you to carry in one bag, additional bags can be purchased in our SHOP to spread the weight over 2 bags. This is also handy for weight distribution when packing your caravan.
(Please allow 3 weeks for delivery of an additional custom made Canvas Bag, made in Brisbane, QLD)
Flatout Fire Pits must always be used outdoors in an open space, away from over hanging trees, awnings or patios and bushes.
Many Caravan & Camping grounds prefer raised fire pits as they contain the ash and cause less damage to grassed areas.
It is your responsibility to check local council laws, caravan park/camp ground rules or rangers stations etc when planning on using your Flatout Fire Pit.
Monitor all fire bans/restrictions and abide by all fire rules and regulations at all times.
Never leave your fire pit unattended and always make sure children are supervised and kept a safe distance away from the fire pit at all times. Never allow Children to play, light or refuel your Fire Pit.
STORAGE
Flatout Fire Pits are best stored in a dry, sheltered position such as a shed or garage. Leaving them set up in a back yard or at a camp site for prolonged periods of time will affect the life of the product.
SEASONING YOUR HOTPLATE & GRILL
Apply cooking oil to the entire surface & bring up to cooking temperature (take care to never overheat the surface) carefully wipe the plate with paper towel or a clean cloth & repeat until clean. Repeat this process every time you cook.
When you are finished cooking, ensure the plate is clean & oil is re-applied before storing.
MAINTENANCE
As part of the maintenance process, you may choose to coat your entire Mild Steel fire pit in cooking oil after every use to cover the mild steel and keep it in good condition. We recommend using a cooking oil with a high smoke point.
Our unique design means that all coals and ashes are caught in either the fire box of the PITQ450, or for the PITQ600, most ashes and coals will remain in the fire box & some will fall onto the heat deflector and therefore an additional ash tray is not required for any of our models.
We have designed them this way to ensure that you can create a nice coal base for cooking and heat is retained in the fire box (or veggie tray for the PITQ600) where it is needed, instead of falling onto a tray on the ground.
Clean up is easy! Once your fire pit has cooled down, you can remove 1 side panel of any model fire pit, you can easily scrape cold coals and ashes into an approved container for disposal.
Yes, please see full details below.
WARRANTY INFORMATION
All Flatout Fire Pits come with a 6 month manufacturing warranty that covers all manufacturing faults under normal use.
In line with consumer law, where a product is faulty, you may return it within this 6 month period for a refund, part replacement, exchange or repair.
We do not accept returns if you simply change your mind.
Surface rust and slight bending of the sides are a normal occurrence and will not affect the operation of your Flatout Fire Pit. All cooking surfaces should be cleaned, and oiled lightly with cooking oil before and after each cook to maintain the surface.
If you fail to maintain or use your Flatout Fire Pit correctly by following the Safety & Maintenance information provided to you at the time of purchase, your warranty is void.
WHAT IS NOT COVERED IN THE WARRANTY
This warranty does not cover costs for transit, nor in home service.
Lack of maintenance, abuse, neglect, misuse, accidental or improper installation.
Scratches, dents, corrosion or discoloration caused by heat or abrasive chemicals cleaners.
Corrosions or damage caused by exposure to elements such as weather, hail or fat fires.
Rusting of cooking grill or hot plate.
Cleaning and wear and tear - service calls of this nature are chargeable.
Commercial use of this product.
Unauthorized repairs or modification during warranty period.
For all faults, warranty claims, or questions please contact us.
Yes! We love seeing custom designs on our Flatout Fire Pits. You can add your business logo, a design of our own, your cattle brand, property name or your own name to one end of the fire pit.
Please select your fire pit option in the CUSTOM DESIGN fire pit item in our shop and from there you can choose between a PITQ450, or PITQ600 and text, or an image.
We will then contact you via email to finalise the design and send you a proof to make sure you are happy with the end plate before it goes to production.
Please allow a minimum of 8 weeks for all custom design fire pits.
Please note that we do not do football team logos, or any logos with a copyright.
The secret to cooking great rotisserie BBQ is control over your heat source by having the ability to move it away or closer to your food. All Flatout Fire Pit models have been designed to maximise your heat control using the wide base in the fire box, not by adjusting the height of your rotisserie or fire base.
Instead of raising or lowering your rotisserie, you have the space to move your heat source away, or closer to your food as needed. This allows quick changes that you can do easily and without taking the entire rotisserie off the fire pit or adjusting the base of your fire in any way.
When cooking a roast, you want to use indirect heat to avoid cooking the outside faster than the inside. Therefore having the ability to move the heat away from directly underneath your food is essential to rotisserie cooking.
The kettle racks provide a surface for you to place your camp kettle over the fire without blocking the airflow or taking up half of your hot plate space. They have 2 height settings on the PITQ600 & which one you use will depend on how much fire you have in the box.
These racks can also be used for camp ovens to limit burning of the base of your food & control the temperature with ease by adding or removing coals without removing the camp oven.