SHIPPING & RETURNS
SHIPPING POLICY
Shipping is available on all Flatout Fire Pit orders. Postage is charged at the buyers expense and will be calculated on an individual basis as it will depend on the postcode of the delivery address.
Please contact us, and provide your postcode for a shipping estimate BEFORE making a purchase online as the only option is local pick up for all online orders.
LARGE Flatout Fire Pits weigh approximately 35kgs.
MINI Flatout Fire Pits weigh approximately 16.5kgs.
Local Pick up is welcome
Sunshine Coast, QLD 4558
Fire Pits can be picked up on WEEKENDS or after 5PM Only.
Please call us to arrange a time and meeting location.
RETURN & EXCHANGE POLICY
In line with consumer law, where a product is faulty, you may return it within a 6 month period from your purchase date for a part replacement, exchange or repair.
Warranty does not cover postage or in home repair or servicing.
We do not accept returns if you simply change your mind.
If you fail to maintain or use your Flatout Fire Pit correctly by following the owner’s manual provided to you at the time of purchase, your warranty is void.